Frequently asked questions

Simple answers to your most common questions

    SHS association

    What is SHS?

  • Studentnätet vid Högskolan i Skövde is a non-profit society run by students that provides cheap, fast and reliable internet for students.

  • What are the benefits by being an SHS member?

  • As a member of the SHS society you receive a number of benefits one of them being an internet provided that you live in an apartment by skövdebostäder.

  • How do I become a SHS member?

  • In order to become a member you will need to have a student email and pay the membership fee.

    User profile

    Move into apartment

  • Do you get the message "You must be using Internet connection from a student apartment connected to Studentnätet." when trying to move in?

    This means that you need to be connected to our network when trying to move into your apartment, this is mainly done by connecting the cable from the network-outlet(outletbox) in your apartment to your router and then connect your phone/computer to the router.

    When this is done, you can always access our website at and move in, even though you can't access the rest of the internet. After 5-15 minutes your internet connection will be up.


    Is it safe to pay with credit card over the Internet?

  • Yes, it's very safe because the connection between you and our payment provider PayEx is fully encrypted. Card information that you specify when paying your membership fee payment is impossible to rebuild for us because the entire transaction is handled by PayEx. We always do our utmost to ensure your privacy, confidentiality and security.

  • Who is your payment provider?

  • We use PayEx as a provider of card payments. PayEx is PCI certified according to the security requirements for bank and credit card transactions. The certification means that PayEx uses the highest possible level of security throughout the payment process, so that you as a member will be safe with your payment.

  • When do I need to renew my membership?

  • There are two membership periods each year, one for spring and one for autumn you will need to renew your membership for each period.

  • Why should I pay the membership fee?

  • You need to do that to become or remain as a member of the SHS society. And if you are not a member anymore while using an internet connection through SHS in your apartment the connection will be blocked.


    Why​ ​is​ ​my​ ​internet​ ​not​ ​working?

  • There​ ​could​ ​be​ ​several​ ​reasons​ ​why​ ​your​ ​internet​ ​is​ ​not​ ​working,​ ​here​ ​are the​ ​most​ ​common​ ​reasons.

    • You​ ​have​ ​not​ ​moved​ ​in​ ​to​ ​your​ ​apartment​ ​on​ ​the​ ​website. In​ ​order​ ​to​ ​receive​ ​internet​ ​from​ ​us​ ​you​ ​need​ ​to​ ​move​ ​into​ ​your​ ​apartment​ ​on our​ ​website so we know where you live.
    • You​ ​have​ ​not​ ​paid​ ​your​ ​membership​ ​fee​ ​this​ ​semester. In​ ​order​ ​to​ ​receive​ ​internet​ ​you​ ​need​ ​to​ ​have​ ​payed​ ​for​ ​your​ ​membership​ ​each semester.​ ​You​ ​can​ ​pay​ ​for​ ​your​ ​membership​ ​directly on​ ​our​ ​website.
    • Your​ ​settings​ ​are​ ​incorrect. If​ ​you​ ​can​ ​not​ ​reach​ ​our​ ​website​ ​at​ ​all​ ​make​ ​sure​ ​your​ ​DNS​ ​is​ ​set​ ​to​ ​our​ ​DNS. The​ ​IP​ ​of​ ​our​ ​DNS​ ​servers​ ​are​ ​​ ​and​ ​
    • Your​ ​equipment​ ​is​ ​not​ ​working​ ​properly. In​ ​some​ ​cases​ ​your​ ​equipment​ ​might​ ​not​ ​be​ ​compatible​ ​with​ ​our​ ​network​ ​or​ ​it is​ ​damaged.
    • If you think that none of these reasons above apply to you, please contact us.
  • How​ ​do​ ​I​ ​change​ ​my​ ​DNS?

  • Which routers do you NOT recommend?

  • We urge you not to buy a D-link router as these will not work on our network. Also routers which you get from another ISP is not recommended as they might be specifically configured for their networks. COMHEM routers will not work at all as they operate via coaxial cable instead of networkcable.

  • Why​ ​is​ ​my​ ​internet​ ​connection​ ​slow!?

  • There​ ​could​ ​be​ ​several​ ​reasons​ ​why​ ​your​ ​Internet​ ​connection​ ​is​ ​slow.

    • Are​ ​you​ ​connected​ ​to​ ​Wi-Fi? If​ ​you​ ​are​ ​it's​ ​probably​ ​the​ ​reason​ ​for​ ​your​ ​slow​ ​connection​ ​because​ ​the wireless​ ​network​ ​around​ ​the​ ​student​ ​apartments​ ​are​ ​over​ ​crowded​ ​and it's​ ​leads​ ​to​ ​slow​ ​connection​ ​on​ ​Wi-Fi. Try​ ​connect​ ​your​ ​device​ ​by​ ​cable​ ​and​ ​try​ ​again.
    • If​ ​it​ ​still​ ​is​ ​slow​ ​please​ ​try​ ​restarting​ ​all​ ​of​ ​your​ ​devices/network equipment​ ​and​ ​try​ ​again.
    • It​ ​might​ ​be​ ​your​ ​router​ ​is​ ​failing.​ ​Try​ ​connect​ ​your​ ​device​ ​by​ ​cable directly​ ​to​ ​the​ ​wall​ ​outlet.​ ​If​ ​this​ ​works​ ​it's​ ​probably​ ​your​ ​router​ ​that​ ​is the​ ​problem. If​ ​it​ ​still​ ​is​ ​slow​ ​please​ ​try​ ​with​ ​another​ ​device​ ​and​ ​try​ ​again.
    • If​ ​you​ ​are​ ​living​ ​in​ ​bataljonen,​ ​plutonen​ ​or​ ​fältskären​ ​there​ ​could​ ​be​ ​a problem​ ​with​ ​the​ ​cables​ ​in​ ​the​ ​building.​ ​If​ ​you​ ​have​ ​tried​ ​the​ ​above please​ ​contact us.